Visitor Restrictions

The safety of clients, residents and staff at Fife House is paramount. Given the external environment and the emphasis on social distancing and reducing the number of people that come into the organization, it is critical that steps are taken to reduce and minimize opportunities for transmission. Further, it is essential that all people who are in the building maintain infection control practices and are able to be monitored for compliance.

Fife House is restricting visitors with select exceptions during the COVID-19 Pandemic. These restrictions may be updated as the provincial, regional and organizational COVID-19 situation evolves and are intended to supersede any Fife House visiting policies that are currently in place.

Effective March 17, 2020, Fife House will be restricting visitors to our head office with select exceptions until further notice.


  1. Exceptions to the no visitor restrictions will apply to the following clients/situations:
  • One designated caregiver who is deemed essential to supporting a client visit will be permitted on site to accompany a client to a scheduled appointment.
  • Clients under the age of 18 may be accompanied by one designated caregiver
  • Clients in crisis and complex mental health clients
  • Visitors providing essential, scheduled deliveries or services to Fife House head office. These visitors must be met at head office reception where possible by their main contact to facilitate the required exchange and/or service.
  1. All visitors at all Fife House service locations will be screened with exposure criteria and sign of symptoms of COVID-19.
  2. Visitors cannot enter Fife House sites if they have any signs of acute respiratory illness or fever (i.e., sore throat, cough, runny nose, muscle or joint aches or pains) even when symptoms are mild.
  3. Visitors will be required to strictly adhere to infection control standards and expectations including self-monitoring for symptoms, hand hygiene, and the wearing of a mask at all times when on-site.
  4. For clients with limited English proficiency, language lines and translation services must be made available.
  5. Supporting Clients and Caregivers:
  • Where possible, clinical areas will communicate the visitor restrictions during COVID-19 to clients prior to their appointments during pre-appointment phone calls.
  • To facilitate communication between clients and support people who are unable to accompany them to their visits, the use of alternate methods of communication (e.g. Zoom, Face Time, Skype) is encouraged.
  1. Appeals:
  • If clients or visitors have concerns relating to the essential visitors restrictions they may speak to the Coordinator, Centralized Access who will further consider and adjudicate their appeal. In urgent situations the Manager on Call may be contacted.
  • Clients may also contact the Executive Director at 416-205-9888 or with their concerns.

The approach to visitor restrictions is informed by evidence, and ethical principles and guidelines for decision-making. Adapted from Toronto Region-HOT COVID-19 Recommended Visitor Restrictions with Exceptions for Acute and CCC/Rehab Hospitals Version Date: March 20, 2020.