COVID-19: Community Update

The health, safety and well-being of our service users, families, staff, students, volunteers and community remains our top priority as we continue to closely monitor the COVID-19 situation.

Deemed an essential service by the Ontario government, Fife House remains open and is doing everything possible to keep safe options available to support individuals in need of secure and affordable housing and support services. As the outbreak of the COVID-19 pandemic continues to evolve globally, Fife House is actively following precautions advised by local Public Health agencies, as well as the Ontario Ministry of Health and the Government of Canada to help mitigate the spread of infection.

To protect the health and safety of our service users and staff, Fife House has made some operational changes to our programs and services effective immediately until further notice:

  • Fife House main office and residential sites remain open. We have taken precautions at our reception area to ensure social distancing is in effect by installing plexiglass, adding floor markings and removing and scattering chairs. Additionally, we have increased cleaning and disinfecting in public areas and offices
  • All drop-in programs and groups such as breakfast club, communal meals, have been suspended until further notice
  • In-person scheduled appointments will be limited to essential services only
    • Please review our COVID-19 FAQs for what you can expect on your next visit
  • Fife House sites are only open to clients with scheduled appointments at this time, please see our visitor restrictions information

We are taking a proactive approach to ensure we have a healthy group of staff available to support our clients and residents:

  • All Fife House staff who are able to, have been asked to adopt a rotating schedule of in-office and remote work during regular business hours to decrease the number of staff on-site to support physical distancing;
  • All Fife House staff have been advised to self-isolate for a 14-day period if they have:
    • symptoms of coronavirus (cough, fever, difficult breathing), and/or
    • travelled internationally within the last 14 days, and/or
    • been in contact with someone who has tested positive for the virus
  • Staff are following the Ontario Ministry of Health’s personal protection equipment (PPE) precautions (PPE), and have been wearing PPE when required
  • Staff are screening all service users using the COVID-19 Screener when arriving at any of our service sites and prior to community visits
  • All non-essential in-person meetings are suspended. Staff are authorized to conduct meetings remotely via teleconference
  • All internal events, trainings and workshops have been postponed, limiting large gatherings
  • In addition to our usual infection prevention and control procedures, all Fife House staff have been advised of best hand washing and hygiene practice

Community Resources

211 Toronto is a 24/7 helpline and online service, available in 150 languages, that connects Toronto residents with social and community services and resources.

Toronto Social Supports offers information on services, programs and supports available during COVID-19, including information on social and employment services, childcare for emergency workers and housing support for tenants

How to self-isolate

How to self-isolate: multi-language resources

COVID-19 multi-language resources

For more detailed information on the status of the virus and risk to Canadians, please visit the Public Health Agency of Canada or Ontario Ministry of Health & Long-Term Care websites.

Infection control measures at Fife HouseThe Fife House Pandemic Management Team is in close contact with Public Health Ontario and other agencies to help guide decision-making as the situation evolves. We continue to adhere to routine practices which include monitoring staff and clients for new onset of symptoms, diligent hand hygiene, appropriate use of personal protective equipment (PPE) and disinfection of equipment.